Refund Policy

Refund Policy

UK Find Help

Address: 18 Windfall Way, Gloucester, Gloucestershire, GL2 0RP

Phone: 0330 126 0348

Email: info@uk-find-service.com

UK Find Help is a mobile car valeting service operated by Harry Danvers, based in Gloucester, UK.

Thank you for choosing UK Find Help. I take care in bringing a thorough valeting service directly to your home or workplace. To ensure fairness, clarity, and smooth scheduling, the following terms apply to all bookings.

1. Satisfaction Policy

Due to the nature of valeting work, I do not offer cash refunds for services that have been fully completed. However, I want you to be happy with the result.

Service Adjustment Policy: If you are not satisfied with the clean or finish, please contact me within 48 hours of your appointment. I will offer a complimentary adjustment visit to bring the result in line with what was agreed at the initial quote.

Exclusions: This does not cover pre-existing scratches, chips, dents, or wear, change of mind after the work was agreed, or stains and marks that could not reasonably be removed using standard valeting methods.

Service Approval: Before I leave, I will walk around the vehicle with you to check the finish. Any immediate concerns should be raised at that time. Once you confirm you're happy and I leave, the service is considered accepted.

2. Cancellations & Rescheduling

As I plan my travel schedule carefully around each appointment across Gloucester:

  • 48 Hours or More Notice: You may cancel or reschedule free of charge.

  • 24–48 Hours Notice: A cancellation fee of 50% of the service cost will apply.

  • Less Than 24 Hours Notice / No-Show: The full service fee (100%) will be charged if cancellation occurs less than 24 hours before the appointment, I arrive and cannot access the vehicle or property, or you are unavailable at the scheduled time.

3. Deposits

For larger jobs, such as Complete Detail or Paint Correction & Polish, a non-refundable deposit may be required to secure your appointment.

The deposit is deducted from your final bill.

If you provide more than 48 hours’ notice, I will transfer the deposit to a future booking. Deposits are otherwise non-refundable.

4. Late Availability

I allow a 15-minute grace period. If you are not available within 15 minutes of the scheduled start time, the appointment may be cancelled and treated as a no-show, and the full fee may apply.

5. Weather-Related Rescheduling

Exterior work depends on suitable weather. Where heavy rain, frost, or other unsuitable conditions prevent the work from being carried out safely or effectively, I will contact you to rearrange the appointment at no extra cost, rather than issue a refund.

6. Client Responsibilities

To provide a smooth valeting service, I require:

  • A safe, reasonably flat space to park the vehicle.

  • Access to a power outlet if required, or advance notice if none is available.

  • Access to an outdoor water tap, unless I confirm I am bringing my own water supply.

  • Disclosure of any existing vehicle damage, mechanical faults, or items of value left inside the vehicle.

Failure to disclose relevant access or vehicle condition information may result in an altered scope of work or the need to cancel the appointment.

7. Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a service is not carried out with reasonable care and skill, you may be entitled to a repeat service or appropriate remedy in accordance with UK law.

8. Governing Law

This policy is governed by and interpreted in accordance with the laws of England and Wales.