Terms and Conditions

Terms and Conditions

Effective for all bookings

UK Find Help

Address: 18 Windfall Way, Gloucester, Gloucestershire, GL2 0RP

Phone: 0330 126 0348

Email: info@uk-find-service.com

UK Find Help is a mobile car valeting service operated by Harry Danvers, based in Gloucester, UK.

By booking an appointment or using this website, you agree to the following Terms and Conditions.

1. The Service

I provide mobile car valeting at your home, workplace, or another agreed location. To carry out the work, you must provide:

  • A safe, reasonably flat space to park the vehicle, such as a driveway or parking space.

  • Access to a power outlet if required for equipment (or advise me in advance if none is available).

  • Access to an outdoor water tap where needed, unless I have confirmed I am bringing my own water supply for the booking.

  • The vehicle unlocked and, where relevant, keys handed over so I can move the vehicle if needed to complete the work.

Please let me know in advance about any existing damage, warning lights, alarm issues, or mechanical faults with the vehicle. If a safe and suitable working environment is not available, I reserve the right to refuse or cancel the appointment.

2. Bookings & Deposits

Securing Your Appointment: For larger jobs, such as Complete Detail or Paint Correction & Polish, a non-refundable deposit may be required to secure your booking. The deposit will be deducted from your final bill.

Confirmation: Your appointment is only confirmed once any required deposit has been received and written confirmation has been sent.

3. Cancellation & Rescheduling

As I organise my daily schedule and travel route around confirmed appointments across Gloucester:

  • More than 48 hours’ notice: No cancellation fee. Any deposit paid may be transferred to a future booking.

  • 24–48 hours’ notice: 50% of the total service fee is payable.

  • Less than 24 hours’ notice or no-show: 100% of the service fee is payable.

If I arrive and cannot access the vehicle or the property, the appointment will be treated as a no-show.

4. Late Availability

I allow a 15-minute grace period. If you are unavailable 15 minutes after the scheduled start time, the appointment may be cancelled and the full service fee will remain payable.

5. Weather & Rescheduling of Work

Exterior work such as washing, polishing, and paint correction depends on suitable weather. In the case of heavy rain, frost, or other unsuitable conditions, I may need to reschedule the exterior elements of the visit, or the appointment as a whole. Where possible, I will contact you in advance to rearrange at no extra cost.

6. Satisfaction & Adjustments

No Cash Refunds: Due to the nature of the work, I do not offer cash refunds once a service has been completed and approved.

Adjustment Policy: Before I leave, I will walk around the vehicle with you to check the finish. If you are not satisfied with the result, please contact me within 48 hours and I will offer a complimentary adjustment visit to bring the work in line with what was agreed. This does not apply to:

  • Pre-existing scratches, chips, dents, or wear not caused during the valet.

  • Change of mind after the work was agreed.

  • Marks or stains that could not reasonably be removed with standard valeting methods.

7. Vehicle Condition & Liability

Before starting, I will note the general condition of the vehicle. I am not responsible for pre-existing damage, faults, or wear that was present before I began work, or for items left in the vehicle that were not disclosed to me.

I take reasonable care when using cleaning products and equipment, and I use products suited to the surfaces being treated. I am not liable for damage caused by modifications, aftermarket parts, or existing defects that made the vehicle unusually sensitive to standard valeting products or methods, where I was not made aware of this in advance.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

8. Pricing & Payments

Prices may change over time; however, the price confirmed at booking will always be honoured. Additional charges may apply for:

  • Vehicles significantly larger or dirtier than described at the time of quoting, such as heavily soiled interiors.

  • Extra time needed for pet hair, odour removal, or biohazard-level cleaning.

  • Parking, congestion, or access difficulties at the property.

All additional fees will be discussed with you before proceeding where possible.

9. Force Majeure

I shall not be liable for delays or cancellations caused by circumstances beyond my reasonable control, including but not limited to severe weather, illness, accidents, or government restrictions.

10. Privacy

I collect your name, address, and contact details solely to manage bookings and provide my services. Personal data is handled in accordance with my Privacy Policy.

11. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.